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Return Policy

We are sorry that your order didn't work out. We want you to love our products, but understand in case you have different preferences. If you're not satisfied with the products received, our Support Team is here to help you with the items. Please contact us for further assistance.

1. You have 14 days to decide if the items are right for you after you received them. 

2. You can return or exchange any unworn, unwashed, unaltered, undamaged items in original package including your order Number. If you return for Refund successfully, our Account Department will arrange the refund for you after receiving the returned items.

3. Orders must be returned at the expense of the customer.

4. Please email us the package with your Order Number & your log-in account in it, we will be very appreciative if you can write down your return reason.  

5. After we received your returning parcel info and tracking No, we will refund your money to your account within 7 working days. 

6. Please understand that we don't accept returns for gifts.

20%OFF No-Threshold Coupon: KSYOO
In order to celebrate the success of the initial establishment of KSYOO lashes website, KSYOO issued a 20%OFF no-threshold coupon for everyone: KSYOO(can be used in combination with the website's own discounts)